Kela live's Terms & Conditions

Welcome to kela live. These Terms and Conditions ("Terms") apply to your use of the kela live platform and all its services. By registering, accessing, or using any service on kela live, you are deemed to have accepted these Terms.

These terms and conditions have been prepared in Bengali for the convenience of users in Bangladesh. However, in the event of any legal dispute, the English version shall prevail. kela live reserves the right to update these terms at any time, and you will be notified of any changes via email or through the platform.

Kela live is an internationally licensed online gaming platform. We are committed to serving players in Bangladesh, and all our operations are conducted in accordance with international gaming regulations. Compliance with these terms and conditions is mandatory for all users.

To open an account on kela live, the following requirements must be met:

• You must be at least 18 years old at the time of registration.
• Each person may only register one account — if multiple accounts are found under the same individual, all accounts will be closed.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Your mobile number and email address must be verified.
• Kela live may request your national ID or other documents to verify your identity when necessary.

Once your account is registered, you are solely responsible for keeping your login credentials secure. Never share your password with anyone. You are fully accountable for all activity carried out through your account.

Kela live reserves the right to reject any registration request, particularly if any information appears to be false or misleading. Withdrawals may be delayed until the identity verification process is complete.

Kela live supports all major mobile banking services in Bangladesh — bKash, Nagad, Rocket, and more. Payment rules are outlined below:

• Minimum deposit: ৳50. Maximum deposit limits vary by payment method and account tier.
• Minimum withdrawal: ৳200. Withdrawal requests are typically processed within 15 minutes to 24 hours.
• KYC (Know Your Customer) verification is required for withdrawals.
• Withdrawals must generally be made through the same payment method used for the deposit.
• For suspicious transactions, kela live may request additional verification or temporarily place a hold on withdrawals.

Kela live does not charge any deposit fees. However, some payment providers may apply their own transaction fees, which are entirely subject to their own policies. kela live is not responsible for such fees.

If an incorrect amount is credited or withdrawn due to a technical error, kela live reserves the right to correct it. User funds are always kept separate from the company's own funds.

Kela live regularly offers a variety of bonuses and promotions. Each bonus has its own terms, which must be read before claiming. General bonus policies are as follows:

• The welcome bonus is available to new members on their first deposit only — applicable once per account.
• Bonus balances cannot be withdrawn until the wagering requirements for that bonus have been met.
• Bonus wagering requirements must be met within the specified time limit, or the bonus will be forfeited.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• Kela live reserves the right to modify, suspend, or cancel any bonus or promotion.

Kela live's bonus offers are intended for genuine players. Abusing the bonus system, claiming bonuses through multiple accounts, or attempting bonus arbitrage will result in all accounts being closed and winnings forfeited.

For referral bonuses, the referred person must be a genuinely new user who makes the required deposit and plays. Fake referrals will result in the bonus being cancelled.

All games on kela live use internationally recognized RNG (Random Number Generator) technology, meaning every outcome is entirely random and unbiased. This is regularly verified by independent third-party auditors.

• If a technical error occurs during a game, that round will be considered void.
• Any disputes regarding game results must be reported to support within 24 hours.
• If your internet connection drops, any active bets may be cancelled or completed automatically, depending on the type of game.
• In Live Casino games, the dealer's decision is final.

In Sports Betting, match-fixing or using insider information is strictly illegal and will be met with legal action. kela live is committed to maintaining sports integrity and cooperates fully with the relevant authorities.

Kela live believes gaming should be a source of entertainment, not financial hardship. That's why responsible gaming is our top priority. The following protective measures are available to you on kela live:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Session Time Limit: Set a limit on how long you play in a single session.
• Self-Break: Temporarily deactivate your account for a set period of time.
• Permanent exclusion: You may submit a request to permanently close your account at any time.

Anyone under 18 using kela live is in direct violation of our rules. Parents can use parental control software to prevent children from gaining access. kela live operates appropriate age verification measures to keep minors away from gaming.

The following activities are strictly prohibited on kela live and will result in firm action:

• Creating or operating multiple accounts.
• Registering under a false identity or using someone else's details.
• Abusing the bonus or promotions system.
• Attempting to harm the platform through hacking, phishing, or any other technical means.
• Money laundering or any other illegal financial activity.
• Harassing or threatening other users.
• Playing using automated software (bots).
• Any fraudulent attempt to manipulate game outcomes.

If such activity is detected, kela live may suspend or permanently close the account without prior notice. Any balance or bonus in the account will be forfeited. In serious cases, the matter may also be reported to law enforcement.

Kela live may suspend or close any account — particularly if:

• Evidence of a terms and conditions violation is found.
• The information provided is found to be false or incomplete.
• Identity verification has not been completed.
• A financial institution rejects a transaction.
• Closing an account is required for legal or regulatory reasons.

Users may request account closure at any time. Any valid balance remaining in the account will be refunded; however, bonus balances will be forfeited. Account closure requests must be submitted to the support team via email.

Kela live collects, stores, and uses your personal information solely for the purpose of providing services and meeting legal obligations. We never sell your data to third parties.

• Your data is protected with SSL encryption technology.
• Payment information is not stored on our servers.
• You have the right to access, correct, and delete your personal information.
• Information may be shared with government authorities when required by law.

To learn more, contact us Privacy Policy Read the page.

Kela live accepts no liability in the following circumstances:

• Game losses or forfeited bets due to internet disconnection.
• Any loss caused by issues with the user's device or software.
• Delays or losses caused by third-party payment services.
• Temporary service outages due to unexpected technical issues.
• Account information leaked due to the user's own negligence.

Kela live's maximum liability for any loss is limited to the actual balance held in the user's account. kela live is not liable for any indirect, incidental, or consequential damages.

Kela live reserves the right to amend these Terms and Conditions at any time. When changes are made, we will:

• We will publish the updated terms on the website along with the revision date.
• We will notify you of any changes via your registered email.
• For significant changes, a notification will be displayed at login.

Continued use of the platform after any changes will be considered acceptance of the updated terms. If you object to any change, you may submit a request to close your account.

If you have any questions or complaints regarding these Terms and Conditions, please contact us:

• Email: support@kelalive.com
• Help Center: Help Center Page
• Live Chat: Available after logging into the platform.

Once a complaint is submitted, we aim to provide an initial response within 48 hours. More complex issues may take longer to resolve, but you will be kept updated at every stage of the process.

Thank you for being part of kela live. We hope you enjoy a safe, fun, and responsible gaming experience.