1. Home
  2. FAQ
FAQ

Kela live FAQ — All Your Questions Answered

Account, deposits, bonuses, games, security — everything you want to know about kela live, explained clearly right here.

50+
FAQ
7
Categories Covered
24/7
Live Support
Bengali
Language Support
FAQ Categories

What would you like to know?

Our FAQ is organized into 6 main categories. Jump directly to the section that matches your question.

Account & Registration

Answers to all your questions about opening an account, verification, changing your password, and updating your profile.

Deposits & Withdrawals

Learn about depositing and withdrawing via bKash, Nagad, Rocket, and bank transfer — including limits and processing times.

Bonuses & Promos

Welcome bonuses, reload bonuses, cashback, free spins, and the loyalty program — understand all bonus terms clearly.

Games & Betting

Learn how to play Live Casino, slots, lottery, and Sports Betting, understand the rules, and find out how to receive your winnings.

Security & Privacy

Learn how your account and data are kept safe, including SSL encryption and data privacy.

Mobile App & Download

Find out where to get the kela live app, how to install it, iOS and Android support, and the app's key features.

We couldn't find what you're looking for. Please contact our Help Center.
Account & Registration

To open an account on kela live, you need an active mobile number or email address. Just fill in your name, mobile/email, and password on the registration form — your account will be ready in a few minutes. An OTP will be sent to verify your account. You must be 18 or older to register.

Account verification on kela live is in place to protect you — it ensures no one can create a fraudulent account in your name. To make withdrawals, you'll typically need to verify your identity with a photo of your NID or passport. The process is straightforward and is usually completed within 24 hours.

On the login page, click "Forgot Password?" Enter your registered mobile number or email and you'll receive an OTP or reset link. Use it to set a new password. The whole process takes just 2–3 minutes.

Yes, you can close your kela live account at any time. Contact our support team or submit a deactivation request through Settings. Make sure to withdraw your balance before closing the account.

Yes, once logged in you can update your phone number, email, address, and other details from Account Settings. Name changes may require identity verification. An OTP confirmation is required after any update for security purposes.
Deposits & Withdrawals

kela live accepts deposits via bKash, Nagad, Rocket, bank transfer, Visa/Mastercard, and cryptocurrency. Mobile banking methods are the fastest — your balance is usually updated within minutes.

The minimum deposit on kela live is just ৳500 (five hundred BDT). Limits may vary slightly depending on the payment method. Check the deposit page or Help Center for full details.

Mobile banking withdrawals (bKash, Nagad, Rocket) are typically processed within 15 minutes to 24 hours. Bank transfers may take 1–3 business days. Having a fully verified account speeds up the process.

First, wait 15–30 minutes, as network delays can occasionally slow things down. If your deposit still hasn't gone through, contact our live chat support with your transaction ID or a screenshot and we'll get it resolved quickly.
Bonuses & Promos

A welcome bonus is available after new registration on kela live. Your first deposit comes with a special match bonus and free spin offer. Bonus amounts and terms may change from time to time, so check the offers page or promo section for the latest.

A wagering requirement means you need to place a certain amount in bets before you can withdraw bonus funds. For example, if the wagering requirement is 30x and your bonus is ৳1,000, you'll need to wager ৳30,000 in total. Requirements vary by bonus, so always read the terms and conditions before claiming one.

kela live's cashback bonus returns a portion of your losses over a set period. Weekly or monthly cashback offers are typically available. Full details on cashback rates and terms can be found on the promo page.

With kela live's loyalty program, you earn points for regular play. Accumulated points can be redeemed for cash bonuses, free spins, or special rewards. The more you play, the more points you earn — and higher tiers come with even better perks.
Games & Betting

kela live offers 500+ games, including Live Casino (baccarat, roulette, blackjack, poker), slots, lottery, crash games, fishing games, and Sports Betting. New games are added regularly.

In Live Casino, real human dealers run the game live in front of a camera. You watch it unfold on your screen in real time and place your bets — it feels just like sitting at a real casino, but from the comfort of home.

kela live Sports Betting covers cricket, football, tennis, badminton, basketball, volleyball, and all major tournaments worldwide. Live betting is available for big events like IPL, BPL, FIFA World Cup, and Champions League.

Yes, all games on kela live use RNG (Random Number Generator) technology, ensuring every outcome is completely random and fair. Our game providers are regularly audited by independent international bodies.
Security & Privacy

Yes, kela live is fully secure. We use 256-bit SSL encryption to keep your personal and financial information safe. Our platform holds an international license and undergoes regular security audits. Your data is never shared with third parties.

Go to Security under Account Settings and enable Two-Factor Authentication. From then on, you'll receive an OTP on your mobile each time you log in. Keeping this on adds a strong extra layer of protection to your account.

Absolutely. Under kela live's privacy policy, all your personal information is kept strictly confidential. Your name, address, and payment details are never shared with any third party. For more details, please visit our Privacy Policy View page.

If you notice any unrecognized logins or transactions on your account, change your password immediately and contact our support team. Acting quickly is the best way to keep your account and balance safe.
Mobile App & Download

The kela live app is available on our official website's Download Page can be downloaded directly. The app is available for both Android and iOS. Do not download from any third-party sites.

Download the APK file from the download page. Before installing, go to your phone's Settings → Security → Unknown Sources and enable it. Then open the downloaded APK file and install it. If you run into any issues, contact our Help Center.

After your first successful login, you can enable biometric login from Settings or the Security section. From there, you can sign in quickly using your fingerprint or Face ID. This feature is available on any device that supports biometrics.

First, check that your internet connection is working. Close the app and reopen it. If the issue persists, uninstall the app and download the latest version. If you're still having trouble, contact our live chat support.

Still have questions? Our Help Center for more details, or reach us directly via live chat.

Contact Support

If you can't find the answer you need, our support team is always ready to help.

Live Chat 24/7 Instant Support
Email Support support@kelalive.com
Help Center Detailed Guides & Tutorials
Quick Links

18+ only. All kela live services are for adults only. Please game responsibly. Learn More →

Get Started Now

Why wait? Join kela live today

Join millions of Bangladeshi gamers. Register for free, claim your welcome bonus, and enjoy 500+ games. kela live — Bangladesh's most trusted gaming platform.

Free Registration Log In App Download
Licensed
SSL Secured
24/7 Support
18+ Responsible Gaming
বাংলা