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Kela live Help Center — answers to all your questions, right here

From opening an account to making payments, claiming bonuses to resolving game issues — we've got you covered every step of the way. Browse the sections below to find what you need, or contact our support team directly.

What can we help you with?

Choose a category based on what you need

Account Registration

A step-by-step guide to creating a new account, completing verification, and setting up your profile.

Deposit & Withdrawal

Everything you need to know about depositing and withdrawing via bKash, Nagad, Rocket, and all other supported payment methods.

Bonuses & Offers

Learn everything about welcome bonuses, free spins, cashback, and VIP rewards.

Game Support

Whether it's slots, Live Casino, fishing games, or Sports Betting — find quick solutions to any game-related issue.

Security & Password

Quick assistance for forgotten passwords, locked accounts, and any other security-related concerns.

App & Downloads

How to install the Android and iOS apps, manage updates, and fix common technical issues.

VIP Program

Learn about VIP tiers from Bronze to Diamond, the points system, and exclusive member benefits.

Responsible Gaming

Your guide to setting limits, self-exclusion, and building healthy gaming habits.

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A step-by-step guide to creating an account and logging in

Getting started on kela live is quick and easy. You can be up and running in just a few minutes. Follow the step-by-step guide below to create your new account.

1
Go to the registration page

Go to /register, enter your mobile number and a password of your choice. Email is optional.

2
Verify OTP

Enter the 6-digit code sent to your mobile to verify your number. The code typically arrives within 30 seconds.

3
Complete Your Profile

Enter your name and date of birth. Make sure the details are accurate, as they are required for payment processing.

4
Make Your First Deposit & Claim Your Bonus

Make your first deposit after registering and receive a 200% welcome bonus.

If you've forgotten your password, click the "Forgot Password" button on the login page. An OTP will be sent to your registered mobile number, and you'll be able to set a new password.

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Deposits & Withdrawals — Complete Guide

Payments on kela live are fast, simple, and secure. All major mobile banking services in Bangladesh are supported. Full deposit and withdrawal details are listed in the table below.

Payment Methods Minimum Deposit Withdrawal Time
bKash ৳100 5–15 minutes
Nagad ৳100 5–15 minutes
Rocket ৳200 15–30 minutes
Upay ৳200 15–30 minutes
Bank Transfer ৳500 1–3 business days

Your account must be fully verified before you can make a withdrawal. KYC documents are required prior to your first withdrawal.

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How do bonuses work?

Kela live offers a range of bonus types. Each bonus comes with its own terms and conditions — understanding them is key to making the most of what's available.

  • Welcome Bonus

    Get up to a 200% match bonus on your first deposit. Wagering requirement is 20x. The bonus is credited to a separate wallet, independent of your main balance.

  • Reload Bonus

    Get up to 50% reload bonus on weekly redeposits. Takes effect from 9:00 AM every Monday.

  • Cashback Bonus

    Earn 5%–25% cashback on weekly net losses, based on your VIP tier. Credited automatically every Monday.

  • Referral Bonus

    Invite a friend to kela live. When they make their first deposit, both you and your friend will receive a bonus.

Withdrawals are not allowed until bonus wagering requirements are met. Always read the Terms & Conditions carefully before claiming any bonus.

FAQ

Answers to the most frequently asked questions

No, creating an account on kela live is completely free. There are no registration fees. Your balance is only charged when you make a deposit.

Only one account can be registered per mobile number. Creating multiple accounts violates kela live's terms and may result in account suspension.

For bKash and Nagad, your balance is usually updated within 1–5 minutes. Rocket and Upay may take up to 15 minutes. Bank transfers typically take 1–3 business days.

Mobile banking withdrawals are typically completed within 5–30 minutes. However, first-time withdrawals may take a little longer due to the KYC verification process.

Yes, kela live uses SSL-256 encryption. Your information is never shared with third parties. You can further secure your account by enabling two-factor authentication (2FA).

Most bonuses are applied automatically. However, some special offers may require a promo code. These codes are sent through kela live's official communication channels.

Start by refreshing the page and checking your internet connection. If the issue persists, let us know via live chat. Sharing a screenshot or video of the problem will help us resolve it faster.

There's no separate sign-up required for the VIP Program. The more you play, the more points you earn, and you'll automatically advance to higher tiers — starting from Bronze all the way up to Diamond.

You can download the APK directly from the kela live app /download page and install it. On Android, you'll need to allow installation from "Unknown Sources". On iOS, use Safari to add it to your home screen.

Yes, as part of its responsible gaming commitment, kela live offers a self-exclusion option. You can request a 7-day, 30-day, or permanent account closure through the support team.
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Technical Troubleshooting

Occasionally, device or connectivity issues may cause minor problems on kela live. Most of these can be resolved by following the steps below.

Site Not Loading

Clear your browser cache, try a different network, or use the app.

Login Issues

Check that Caps Lock is off. Reset your password or contact support.

App Crash

Uninstall the app and reinstall it. Check your device's storage and available RAM.

Payment Stuck

Contact support with your transaction ID. The issue will be resolved within 24 hours.

Contact Us

Kela live's support team is always ready to help, whatever the issue

Live Chat

The fastest way to get help. Average connection time is under 2 minutes.

Active Now
Email Support

For complex issues, send us an email. You'll receive a detailed response within 24 hours.

support@kelalive.com
Telegram

Join our official Telegram channel for the latest offers and updates.

Available 24/7
Phone Support

Chat with our support agents in Bangla. Available 9 AM – 11 PM.

In Bangla

Play Responsibly

Kela live believes gaming should be a source of entertainment, not stress. If you feel that gaming is affecting your daily life, please visit our responsible gaming page. We're here to help you set limits, take breaks, and access professional support whenever you need it.

Learn about Responsible Gaming
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