Kela live's Privacy Policy

When you register and use kela live's services, we collect certain necessary information. This privacy policy clearly explains what type of data is collected, why, and how.

We collect two main types of information — what you provide directly, and what is generated automatically through your use of the platform.

We only collect information that is genuinely necessary to provide our services. Collecting unnecessary or excessive data goes against kela live's policy. If you choose not to share certain information, some services may not be available to you.

Kela live uses the information we collect for specific, limited purposes. Under our privacy policy, your data may be used for the following reasons:

• Account Management: To create, verify, and secure your account.
• Payment Processing: To process deposit and withdrawal requests.
• Customer Support: To respond to your queries and complaints and provide assistance.
• Security Assurance: To detect and prevent fraud, money laundering, and other illegal activities.
• Legal Compliance: To comply with regulatory requirements.
• Service Improvement: To analyze user experience and improve the platform.
• Promotional Communications: To send you offers and bonus information, with your consent.
• Responsible Gaming: To identify unusual gaming patterns and provide timely support.

We never use your data in ways that have not been disclosed to you or that you have not consented to. Data use is always fair, transparent, and limited to the stated purpose.

Kela live never sells your personal data or shares it for advertising purposes. However, in certain limited circumstances, data may be shared as follows:

• Payment Partners: To process transactions with payment providers like bKash, Nagad, and Rocket.
• Technology Service Providers: With cloud hosting, cybersecurity, and analytics partners — all operating under strict confidentiality agreements.
• Law Enforcement: With government authorities when required by a court order or legal obligation.
• Fraud Prevention: With industry-standard fraud prevention organizations, sharing only the minimum information necessary.

Before sharing data with any third party, kela live ensures that the recipient maintains the same standard of privacy protection. All our partners are required to comply with international data protection standards.

Kela live uses cookies and similar technologies on its website and app to enhance your browsing experience and ensure the platform functions properly.

Types of cookies we use:

• Essential Cookies: To maintain your login session and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language settings and theme.
• Analytics Cookies: To understand which parts of the platform are used most — fully anonymized data.
• Security Cookies: To detect fraudulent logins and unusual activity.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain platform features. kela live does not use any third-party tracking or advertising cookies.

Kela live follows industry-leading technology and processes to keep your data secure. Our security measures include:

• 256-bit TLS/SSL encryption during transmission.
• AES-256 encryption at rest.
• Two-Factor Authentication support.
• Real-time cyber threat monitoring system.
• Regular penetration testing and security audits.
• Strict data access policies for staff — only authorized personnel can access specific information on a need-to-know basis.
• We commit to notifying you within 72 hours of detecting a data breach.

Beyond technical safeguards, all kela live staff receive regular training on privacy and data protection. Keeping your data safe is not just a technical matter — it is a core part of our company culture.

Under kela live's privacy policy, you have the following rights over your personal data:

Kela live does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of account activity and up to 5 years after closure (in accordance with AML regulations).
• Transaction Details: Up to 7 years, as required by financial regulatory obligations.
• KYC Documents: Up to 5 years after account closure.
• Customer Support Records: 3 years from the date of last contact.
• Logs & Technical Data: Automatically deleted after 12 months.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 12 months.

Once the applicable retention period ends, your data is securely and permanently deleted or fully anonymized so that you can no longer be identified. Our data disposal process follows international data destruction standards.

Kela live strictly prohibits anyone under the age of 18 from registering or using the platform. Protecting minors' data is an important part of our privacy policy.

• Age verification is mandatory at registration.
• We do not knowingly collect information from minors.
• If a minor's account is identified, it is immediately suspended and all associated data is deleted.
• If a parent or guardian becomes aware of a minor using an account, they should contact support immediately.

Kela live may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• Updated policies will be published on this page along with the effective date.
• For significant changes, you will be notified via your registered email address.
• A notification of major changes may be shown at login.
• A minimum of 7 days' notice will be given before any updated policy takes effect.

Continued use of kela live after any changes are made will be considered acceptance of the updated privacy policy. If you object to any changes, you may request to close your account.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: support@kelalive.com
• Help Center: Help Center Page
• Live Chat: Available after logging in to the platform.

We aim to provide an initial response to all privacy-related requests within 48 hours. Complex matters may take up to 30 days to resolve, but you will be kept informed at every step.

Thank you for your trust and confidence. kela live always treats your privacy as our highest priority.